FAQ

We collected all answers on frequently answered questions. Please use the search button to find the answer quickly.

In order to apply for a loan, you do not need a personal account. All that the online service asks you to indicate is your full name, mobile phone number, and e-mail address.

After that, a credit rating will be calculated for you, and we will prepare a personalized financing program, including measures to improve your credit history. All you need to do is choose the appropriate option and provide the requested information after you confirm that you agree to the terms of the proposed offer.

Please note that MAZILLA service does not act as a creditor. We only analyze your personal data and offer you the most relevant options for receiving funds. Funds are provided by partner companies that work in strict accordance with the legislation of the Russian Federation and have the appropriate licenses.

Yes, we have more than 40 partners financial organizations, including certain very loyal lenders who are ready to help borrowers to improve their creditworthiness. We will provide options for customers with any credit history.

You can receive your money in as little as 15 minutes: your profile will be processed automatically, and your application will be reviewed instantly. We will search for pre-approved offers that match your application. Therefore, your loan will be approved and you will not be rejected in 95% of cases.

Our service operates around the clock. We do not take any breaks or days off. Applications are processed at all hours of the day and night as soon as they are received. The only thing that can prevent you from receiving your money within 10-15 minutes is a loan funds payout method that takes a longer period of time to process. Therefore, when the approved amount is sent to a bank account using your account details or if the funds are issued to a card number, it may take several hours or even days for the money to reach the customer. You are unlikely to receive your borrowed funds in your bank account on a Saturday evening, and you will only receive the payout of funds on Monday for loans that are issued on Sunday.

The borrower may choose from one of several options for remitting loan payments: payment by money transfer or at a payment terminal, by card at an ATM or in your personal account, by bank transfer using the lender’s payment details, or by paying cash at an office location. Choose the method that charges the smallest commission fee, and send money to your lender without delay.

Since our service works in automatic mode, for the successful functioning of the algorithm, you need to fill out an application on your own, following the instructions of the system. Unfortunately, we do not have telephone customer support. If you have any question or suggestion, you can contact our Support Service, our specialists will answer To you as soon as possible.

If you do not remember the details of your account, which was registered, then contact our Customer Support . Our experts will be happy to help you solve this issue.

If for some reason you change your mind about using our service and want to unsubscribe from our services, then you need to enter your Personal Account in the section " My details " and remove the attached bank card. After that, your card will be unlinked from your account and funds will no longer be debited every month.

The registration letter may appear in the "Spam" folder, then you need to get it from there and add the service to the list of verified addressees. If you don't receive a message, then double-check the specified phone number, and then its availability. If there are communication problems, you will have to request the code again a little later. Access to your Personal Account will be sent to you on a confirmed mobile phone number.

If for some reason you do not want to use our services anymore and you want to delete your data from the MAZILLA project, then you need to enter your Personal Account in the section " My data " and select "Remove profile from site". After that, all your data will be deleted, the bank card will also be unlinked from your account.

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